用语言学方法思考研究
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Abstract:Thispaperbeginswithanintroductiontomobile-basedshortmassage,orSMforshort.AlthoughthearrivalofSMbringsconvenienceandhappinesstopeople’slife,thecharacteristicsofSMlanguageresultinitsvulnerabilitytomisunderstanding.Fromalinguisticperspective,factorsresponsibleforthemisunderstandingofSMareanalyzed.Firstly,SMlanguageviolatestheco-operativeprinciple.Peopleadoptacooperativeprinciplewhentheycommunicatewitheachother:theytrytogetalongwitheachotherbyfollowingcertainconversational“maxims”.TheviolationofthesemaximsmakesthefunctionsofSMindefiniteandSMusershavetointerpretSMbasedontheirownexperience.Secondly,incontrastwithface-to-faceconversationsandtelephonecalls,SMlacksbodylanguage,facialexpressions,properstressandintonation.Thirdly,SMlanguageismorecasualthanwrittenlanguage.Inconclusion,thispapersuggestssomesolutionstotherelatedproblem.
Keywords:shortmassageorSM,misunderstanding,cooperativeprinciple,bodylanguage,facialexpression,intonation,stress,writtenlanguage
摘要:本文的开头对移动电话的短消息(又称短信)作了简要的介绍。尽管短消息的出现给人们带来了方便,短消息自身语言的特点导致了它容易被人们误解。从语言学的角度,本文分析了导致短信被误解的几个因素。第一,短消息语言违背了合作原则。人们在交际过程中,常常会采用一种准则。为了很好的交流,人们回遵守“会话准则”。而短信语言对准则的违背,导致了短信的作用不明确。并且,人们在解释短信内容时,往往只根据自己的经验。第二,与面对面的谈话和电话通讯相比,短信缺少肢体语言、表情、适当的重音和语调。第三,短信语言与书面语言相比,具有随意性。文章的结尾对相关的问题提出了解决的办法。
关键词:短消息或短信、误解、合作原则、肢体语言、表情、重音、语调、书面语言
AnAnalysisofShortMessageLanguageandBehaviorswithaLinguisticApproach
Thesisstatement:Shortmessageisvulnerabletomisunderstanding,whichcanbeexplainedbytheviolationofthecooperativeprinciple,andincontrastwithtraditionalconversationandwrittenlanguage,thedeficiencyofshortmessageisanalyzed.
Outline
IIntroduction
IIThevulnerabilityofSMtomisunderstandingfromtheperspectiveofthecooperativeprinciple
A.Introductionofcooperativeandtheviolationofmaxims
B.Threekindsofmisunderstanding
⑴Theindefinitenatureofthesender’smessage
⑵AnumberoffactorsaffectingtheinterpretationofSM
⑶ThequeryconcerningtheendofSMconversation
IIIThedeficiencyofSMincontrastwithface-to-faceconversationandTELcall
A.Thelackofbodylanguageandexpression
B.Thelackofstressandintonation
IVThecasualnessofSMincontrastwithwrittenlanguage
A.SMprocessedatrandom
B.ThedifferencesbetweenSMlanguageandwrittenlanguage
VConclusion
IIntroduction
ShortMessageService(SMS)isanewcommunicationaltoolthatcombinesthefunctionsofmobilephoneandpager.AccordingtothestatisticsfromGlobalGPSAssociation,thetotalnumberofSMshasreached510billionin2003,andChinaaccountsforonethirdofthem,soaringto170billion.SMisregardedasaconvenient,highlydemocratic,informationalmediumforconveyingmessagesthatconformswelltohumanneeds.Asamoderncommunicationtool,SMhasmanyadvantageswhichareabsentinothercommunicationmedias.Forexample,SMenablesdumbpeopletocommunicatefreelywithhealthypeople;SMmakesnonoisewhichmaybotherothers;SMprotectsprivacy,becausenothirdpartyknowsthecontentofSMconversation.
However,thecharacteristicsofSMlanguagealsobringnegativeeffectstopeople’slife.PeoplefindthatSMisnotsopowerfulandpleasant,anditcanbeeasilymisunderstood.Withthehelpoflinguisticapproaches,factorsthatareresponsibleforthemisunderstandingofSMareanalyzed:1).theviolationofthecooperativeprinciple.2)SMcannottaketheplaceofface-to-faceconversation.3)SMismorecasualthanwrittenlanguage.
IIThevulnerabilityofSMtomisunderstandingfromtheperspectiveofthecooperativeprinciple
TheprocessofsendingSMissoeasyandinformalthatpeopletreatitastheydoconversation.SMisabitlikeaconversationatthewatercoolerthatcanbeinstantlyforwardedto50people.Foraconversationtobesuccessful,inmostsocialcontexts,theparticipantsneedtofeeltheyarecontributingsomethingtoitandaregettingsomethingoutofit.Forthistohappen,certainconditionsmustapply.Everyonemusthaveanopportunitytospeak:nooneshouldbemonopolizingorconstantlyinterrupting.Theparticipantsneedtomaketheirrolesclear;theyneedtohaveasenseofwhentospeakorstaysilent;whentoprofferinformationorholditback;whentostayalooforbecomeinvolved.
Thesuccessofaconversationdependsnotonlyonwhatspeakerssaybutontheirwholeapproachtotheinteraction.“Ourtalkexchangesdonotnormallyconsistofasuccessionofdisconnectedremarks,andwouldnotberationaliftheydid.Theyarecharacteristically,tosomedegreeatleast,cooperativeefforts;andeachparticipantrecognizesinthem,tosomeextent,acommonpurposeorsetofpurposes,oratleastamutuallyaccepteddirection”(Grice1975:45).Peopleadopta“cooperativeprinciple”whentheycommunicatewitheachother:theytrytogetalongwitheachotherbyfollowingcertainconversational“maxims”thatunderlietheefficientuseoflanguage.Fourbasicmaximshavebeenproposed.
Themaximofqualitystatesthatspeakers’contributionstoaconversationoughttobetrue.Theyshouldnotsaywhattheybelievetobefalse,norshouldtheysayanythingforwhichtheylackadequateevidence.
Themaximofquantitystatesthatcontributionsshouldbeasinformativeasisrequiredforthepurposesoftheconversation.Oneshouldsayneithertoolittlenortoomuch.
Themaximofrelevancestatesthatconversationsshouldclearlyrelatetothepurposeoftheexchange.
Themaximofmannerstatesthatthecontributionshouldbeperspicuous,inparticular,thatitshouldbeorderlyandbrief,avoidingobstructingambiguity.
Inshort,thesemaximsspecifywhatparticipantshavetodoinordertoconverseinamaximallyefficient,rational,co-operativeway:theyshouldspeaksincerely,relevantlyandclearly,whileprovidingsufficientinformation.Buttheuseoftermsprincipleandmaximdoesnotmeanthatthecooperativeprincipleanditsmaximswillbefollowedbyeverybodyallthetime.Ifpeopleviolatethesemaximsdeliberately,listenersmaydrawinferencefromwhatspeakershavesaidandworkouttheimplicatureoftheutterance.ButforSMusers,violationofmaximsisdonepassively.
Thenletustakealookatthefollowingshortmessagesrecordedintheauthor’smobilephone.
No.1.A:“Stillbusy?”---9:40pm
(Conversationstarted,butA’spurposeisconfusing)
No.2.B:“Nottoobusy,what’sup?”---9:41pm
(ActuallyBwasverybusyinhisessay,maybewriting,butBinferredthatAmusthavesomethingimportanttotell.)
No.3.A:“WhenyouworkedintheComputerAssociation,haveyoueverfailedtonegotiatewithsponsors?”---9:46pm
(IttakesA5minutestorespond.Heattemptstomakehiswordsappropriate.Bhastosuspendhisworkandwaitforadirectanswer.Butthisanswerseemssoirrelevant.)
No.4.B:“No”---9:47pm
(Btriestoconcentrateonhiswork,soherespondsbriefly.Aisquitefrustratedbythefailednegotiationandneedssomeonetocomforthim.Thesingleword“No”makeshimthinkthatifBisnotbusy,howBcouldbesocold.)
No.5.A:“Sorry,Ithoughtyoudid,then,goodnight.”---9:49pm
(Conversationhastobeendedupunpleasantly)
No.6.B:“Goodnight.”---9:50pm
(BisstillunawareofA’sintention.Hecandonothingbutendconversation.)
Thetwoparticipantsofthisshortconversationviolatethefourmaximsviolationsofmaxims.
No.1violatesMofquantity.Hesaystoolittle.Heshouldstatehispurposeclearly.
No.2violatesMofquality.Hesayssomethingthatisfalse,buthehasto.
No.3HereA’scontributioninitsliteralmeaning,failstoanswerB’squestion,andthusseemstoviolateatleastthemaximsofquantityandrelevance.WemightthereforeexpectA’sutterancetobeinterpretedasanon-co-operativeresponse.Yetitisclearthatdespitethisapparentfailureofco-operation,wetrytointerpretA’sutteranceascooperativeatsomedeeperlevel.WecanassurethattherecouldbesomepossibleconnectionbetweenNo.2andNo.3.However,sinceitisaSMconversation,AandBcouldnotseeeachother.Bisactuallyinahurryandhewantstogotothetopicdirectly,butAwantsaeuphemisticway.HereSMisnotpowerfulenoughtoconnectthestatesofmindofthetwopersons.
No.4alsoviolatesMofquantity.Bissupposedtobeconsiderate.
No.5violatesMofmanner.Twosentencesseemnotorderly.
However,inourdailyconversation,theimplicaturesofwordsareeasilydeduced.Sowhydoestheviolationofco-operativeprincipleinSMfailtoenablepeopletoworkouttheexactimplicatures?Theremustbesomeotherfactorscontributingtotheunderstandingofwords.Weshallfurtherdiscussthispointinthethirdsection.Althoughthetwoparticipantsofthisshortconversationdonotviolatemaximsdeliberatelyandpurposefully,theirwordsaremisconstrued.AndthemisconstructionsofSMcanbesortedintothree.
Firstly,thepurposeofSMlanguageisnotdefinite,i.e.,thefunctionsofSMlanguagearenotclear.Linguiststalkaboutthefunctionsoflanguageinanabstractsense,thatis,notintermsofusinglanguagetochat,tothink,tobuyandsell,toreadandwrite,togreetpeople,etc.Tocommunicateourideasistheusualanswertothequestion“whydoweuselanguage?”Indeed,thismustsurelybethemostwidelyrecognizedfunctionoflanguage.Wheneverwetellpeopleaboutourcircumstancesorourselvesoraskforinformationaboutotherselves,weareusinglanguageinordertoexchangefactsandopinions.Theuseoflanguageisoftencalled“ideationalorreferential”.Butitwouldbeproblematictothinkofitastheonlywayweuselanguage.Linguistssummarizethesepracticalfunctionsoflanguagelikefollowing:informative,interpersonal,performative,emotive,phatic,recreationalandmetalingual(Hu2001:10).HallidayproposesatheoryofmetafunctionsoflanguagethatislanguagehasIDEATIONAL,INTERPERSONAL,andTextualfunctions.Ideationalfunctionconstructsamodelofexperienceandconstructslogicalrelations,interpersonalfunctionenactssocialrelationshipsandtextualfunctioncreatesrelevancetocontext(Halliday1985:VIII).
Amongthem,thefirsttwofunctionsareoftenmixedupinSMlanguage.Formostpeople,theinformativefunctionispredominantlythemajorroleoflanguage.Languageistheinstrumentofthoughtandpeopleoftenfeeltheneedtospeaktheirthoughtsaloudaswhentheyareworkingonamathproblem.
Andthemostimportantsociologicaluseoflanguageistheinterpersonalfunction,bywhichpeopleestablishandmaintainacomfortablerelationinasociety.SMisamediumwhosefunctionisratherconfusing.Peopleuseittoconveyinformation,keepintouchwitheachother,sharejokes,expressemotionsorevenpassanger.Buttherecipientcannottellwhichfromwhich,hemightdealwithhisshortmessageswithanattitudethatisunexpectedbyitssender.Let’sseethefollowingexample.
A:“Iplayedfootballthisafternoon,howtiredIam.”
B:“Oh,really?You’reenergetic!”
Theconversationendshere.Afeelstiredafterplayingfootball,andsendsaSMtooneofhisfriendsBtoexpresshisexcitement.ButthisconfusesBastohowtorespondappropriately,orhemaysimplybroodaboutitforquitealongtime.
Secondly,therecipientsofSMmaketheirowninterpretationsbasedonsituationaleffectsandschemata.Thefirstandthesecondsortofmisunderstandingscanbesomewhatoverlapping.BecausefunctionofSMlanguageisnotclear,peoplebegantointerpretmessageswiththeirownexperience.Besides,thequantityofinformationconveyedisofteninadequate,SMleavesalotofblankspacesinwhatpeoplesay,whichtherecipienttendstofillwiththemostnegativeinterpretations.
Thirdly,howtoendSMconversationandwhenistherighttimetoenditalsobotherSMusersalot.NomatterhowpeopleenjoySM,writingitisverytimeconsuming.Ifonewantstoenditandtheotherdoesnot,atleastonewillbeunpleasant.ItisunlikelythatbothofthemarereadyforSMconversationatthesametime,becausetwopeopleareintwoenvironments.
IIIThedeficiencyofSMincontrastwithface-to-faceconversationandTelcall
Peoplecanhidethemselvesbehindthetinyscreens,andtherefore,theyarebraverandtheycantellwhatevertheylike.Somanypeoplearenowabusingit.Butisitsuperiortoface-to-faceconversationsandtelephonecalls?Theanswermightbeno.
Firstly,SMlacksbodylanguageandfacialexpressions.Thecommunicativeuseofthevisualandtactilemodesisoftenreferredtoas“nonverbalcommunication”,especiallyinacademicdiscussion.Ineverydayterms,itistheareaof“bodylanguage”(Crystal1997:403).Mostpeoplemaynotbeawareoftheimportanceofitwhentheymessageeachother,becausetheydoitsubconsciously.Thefieldofnon-verbalvisualcommunication,kinesics,canbebrokendownintoseveralcomponents:facialexpression,eyecontact,gesture,andbodyposture.Eachcomponentperformsavarietyoffunctions.Movementsofthefaceandbodycangivecluestoaperson’spersonalityandemotionalstate.Theface,inparticular,signalsawiderangeofemotions,suchasfear,happiness,sadness,anger,surprise,interest,anddisgust.Manyoftheexpressionsvaryinmeaningfromculturetoculture.Inaddition,thefaceandbodysendsignalsaboutthewayasocialinteractionisproceeding.Patternsofeyecontactshowwhoistalkingtowhom;facialexpressionprovidesfeed-backtothespeaker,expressingsuchmeaningsaspuzzlementordisbelief;andabodypostureconveysaperson’sattitudetowardstheinteraction(e.g.relaxation,interest,boredom).
Severalkindsofsocialcontextareassociatedwithspecificfacialorbodybehaviors(e.g.wavingwhiletakingleave.)Ritualorofficialoccasionsareoftenprimarilymarkedbysuchfactorsaskneeling,orblessing.WhileSMonlyprovidesitsrecipientscoresofcharacters(oneshortmassagecontainsnomorethan70Chinesecharacters),thesender’sfacialexpressionorevenhisattitudetowardswhathesaidonlydependsontherecipient’spersonalimagination.TherealmeaningofSMandintentionthusareoftenmisunderstood.
Besides,comparedwithtraditionalconversation,SMlacksproperstressandintonation.Stressreferstothedegreeofforceusedinproducingasyllable.Intranscription,araisedverticallike[′]isusedjustbeforethesyllableitrelatesto.Abasicdistinctionismadebetweenstressedandunstressedsyllables,theformerbeingmoreprominentthanthelatterusuallyduetoanincreaseinloudness,lengthorpitch.Thismeansthatstressisarelativenotion.(Hu2001:71)Atthewordlevel,itonlyappliestowordswithatleasttwosyllables.StresspatterninChineseiseasier,becausewecanjustfocusonsentencelevel,whereamonosyllabicwordmaybesaidtobestressedrelativetootherwordsinthesentence.Sentencestressisoftenusedtoexpressemphasis,surprise,etc,sothatinprinciplestressmayfallonanywordoranysyllable.Forexample,aSMconversationbeginswithasentencelikethis,“IwentshoppingaroundJiefangbeithewholeday.Iboughtnothing.”
Thesentenceisquiteclear,butwhichworddoesthesenderemphasize?Ifthissentenceiscarriedonatelephoneorface-to-faceconversation,itwillnotcauseanypuzzle.
Intonation,andothersuprasegmentalfeaturesoflanguage,performsavarietyofdifferentfunctions.(Crystal1992:173)Themostobviousfunctionistoexpressawiderangeofattitudinalmeanings---excitement,boredom,surprise,friendliness,reserve,andmanyhundredsmore.Intonationconveysagreatdealaboutwhatisreferredtoasthe“informationstructure”oftheutterance.Intonationcanhelptoorganizelanguageunitsthataremoreeasilyperceivedandmemorized.
IVThecasualnessofSMincontrastwithwrittenlanguage
However,wecannotsimplysaythewrittenformofspeechislesspowerfulincommunication.OnethingthatdiffersSMlanguagefromletters,andE-mailisthecasualnessofSM.SMisoftenprocessedunderarandomcondition.Theusermaydoitwhileheishavinglunch,takingawalk,readingbooks,talkingtoothers,orwatchingTV,etc.Hecouldnotfocusallhisattentiononwritingwhathewantstosay.Hehastodoitwithlittlethought.Besides,sometimes,oneSMusermaymessagethreeothersormoreatthesametime.Theoverloadeduserhastospeeditup,andthequalityofSMdecreases.Butwhenpeoplewriteletters,theyaremuchmoreconsiderate.UnlikeSM,sendinglettersisdemanding,sincewecannotwriteletterswhereverandwheneverwelike.Oncealetterissent,littlechanceleftfortheaddressertoexplainit.
Thus,SMismorelikearecordofspokenlanguage,andthenumberofitscharactersisquitelimited(nomorethan70,includingpunctuations).Inthefollowingparts,wefocusondifferencebetweenSMlanguageandwrittenlanguage.
Thepermanenceofwritingallowsrepeatedreadingandcloseanalysis.Itpromotesthedevelopmentofartfulorganizationandmoreconcise,intricatelystructuredexpression.Unitsofdiscourse,suchassentencesandparagraphs,areclearlyidentifiedthroughlayoutandpunctuation.(Crystal1992:181)Bycontrast,thespontaneityandrapidityofSMminimizethechanceofcomplexpreplanning,anditalsolacksrepetition,rephrasingfillerphrases(suchasyouknow,yousee,think)thatassistspeakersto“thinkstandingup”,andthereisnouseofintonationandpausetodivideanutteranceintomanageablechunks.
Theparticipantsinwritteninteractioncannotusuallyseeeachother,andtheythuscannotrelyonthecontexttohelpmakeclearwhattheymean,astheywouldwhenspeaking.Asaconsequence,writingavoidswordswhosemeaningrelyonsituation(suchasthisone,overthere).Writersalsohavetoanticipatetheeffectsoftimelagbetweenproductionandreception.ThisisoutofthequestioninSM.SMusersassumethattheothersideisalwaysreadyforreceptionofSM(actually,itisquitenormalthattherecipientisverybusy),andthatthefeedbackwouldcomeimmediately.ButSMisnottime-bound,andthesituationinwhichbothparticipantsarepresentisrare.
WrittenlanguagetendstobemoreformalthanSMlanguageandismorelikelytoprovidethestandardthatsocietyvalues.DifferentpeoplehavedevelopedtheirownSMhabitorstyle.Somepeoplefrequentlyusepunctuations,suchas“:-)”,“:-(”,“:-=”,“:-*”;someusecapitalizedwordforexample“Oh,TMD”,“I’llTyou”toexpressspecialmeanings.Thesewords,ononehand,makeSMlanguagevivid,butontheotherhand,languagebarrierisformed.Noteverybodycouldunderstandthesefashionablewords,anditisbeingupdated.People,especiallythosewhoseldommessageanother,findthemselvestrappedbythesepersonallycoinedwordsandexpressions.
VConclusion
Mobile-basedSMisnotbaditself.Liketheemergenceoftelevision,SMisalsostronglycriticizedforitsdisadvantage.Ifweuseitappropriately,itmakesourlifebetter.Here,severalsolutionsaresuggested.
Intheabsenceofimmediatefeedback,availableinmostspeechinteraction,careneedstobetakentominimizetheeffectsofvaguenessandambiguity.
⑴Beforemessaging,thinkingabouttherecipient’ssituationishelpful,e.g.,istherecipientstillathiswork?Iftimeisnotright,SMmightbothertherecipient.
⑵ThelanguageofSMmustbewellchosen.Wecanusefashionwordsorcoinedwordswhenwemessageanintimatefriends,becausewesharethesameenvironment,andthesewordswillworkperfectlyincommunication.Butiftherecipientisnotsofamiliar,we’dbetteruseformalwords.Inotherwords,howwemessageshouldbebasedonthespecificrecipient.
⑶IntermsofthecontentsofSM,itshouldnotbeusedtodiscussbadnews.Nevercriticizesomebodyandneverdiscussifthere’sanychancethatwhatwesaymightbetakentoawrongway,weshouldpickupthephoneorwalkouttodiscussitinperson.
Fortherecipient,therearesomeothersuggestionswhichmightbehelpful.
⑴Ifwearedoingsomethingveryimportant,suchasgivingalectureorhavingaconference,inwhichdisturbanceisnotallowed,wehadbettershutoffourmobilephones.Onceapersontriestosendusashortmessage,heorshemayquicklyfindthattherecipientisnotavailableatthatmoment.Thus,waitingandfurtherguessingcanbeavoided.
⑵However,itisinevitabletocomeacrossunpleasantwordsinSM,intermsofbothlanguageandcontent.WeshouldbearthisinmindthatmostpeoplewouldsendSMwithlittlethoughts.Ifwedofeelquitebothered,weshouldcallthesenderandmakethematterclearasquicklyaspossible.
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Halliday.M.A.K.AnIntroductiontoFunctionalGrammar.London:EdwardArnold,1985.
Hu,Zhuanglin.Linguistics.Acousebook.Beijing:BeijingUniversityPress,2001.
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